I was contacted by the head of ZuluTrade customer service. He is a great guy that managed to fix all my issues and pending payment was released.
It looks like they might face delays because the new verifications that they do, so the round up time for issuing payments is now 45 days. Which is not so bad to be honest.
I asked him if it's ok to contact him directly in-case i face delays again in the future and here is his reply:
"Certainly Mr Rabea - simply note that due to the increased volume and additional checks we are now required to perform, it may take up to 45 days (as stated at the relevant guide)
Any delay you experience beyond that point please let me know and I will see to it.
Of course the same applies for any level of service you experience that is below ZuluTrade's standards or for any suggestion on how to improve our platform/services."
ZuluTrade is a scam. After I made some money as an affiliate I failed to withdraw those amounts and the customer service team couldn't be any worse. In ZuluTrade you can only submit a withdrawal request after you earn at least $100. So after reaching this threshold I submitted the withdrawal request. Now it has been pending for over 40 days.
In the Forex business waiting 40 days to get an affiliate payment is simply a disaster. What makes things much worse is the weird customer service agents. After sending endless emails and trying the live chat all they can come up with is "we are sorry we will process it as soon as possible" whenever I ask about a time frame they say they have no idea when will the payment be released.
Check the screenshot below, The withdrawal request was made on the 1st of Jan 2011, now till this day it's still pending:
Not only the payment is delayed for 40 days, but they have no clue when it will be released in the future. Which pretty much means that it will take forever.
I advice you to stay away from ZuluTrade they have no respect to their affiliates or users, Customer service is pretty much useless and they never honor the payments.
Mohamed Rabea - ForexFaqs.Net